Welcome, plant friends! At Garden Leaf Shop, we’re here to make your plant parenthood journey joyful and stress-free. Below, you’ll find answers to common questions about our plants, delivery, and care. Can’t find what you’re looking for? Our plant-loving support team is always ready to help.

🌿 About Our Plants & Selection

Q: What types of plants do you specialize in?
A: We cater to all plant lovers! Our curated collection includes Air Plants, Easy Care Houseplants, Low Light and Bright Light varieties, Pet-Friendly options, rare Hoyas, Succulents, Tropicals, and more. Whether you’re a busy urban dweller, a collector, or a pet parent, we have a green friend for you. Browse by Plant Categories, Light Requirements, or Plant Benefits to find your perfect match.
Q: Are your plants safe for pets?
A: Absolutely! We understand that your furry family members come first. Our Pet Friendly Houseplants collection is carefully selected to be non-toxic and safe for homes with cats and dogs. Each product page clearly indicates pet safety.
Q: What’s the difference between 4″ and 6″ pot plants?
A: Our 4″ pot plants are perfect for desks, shelves, or starting your collection. 6″ pot plants are more established, statement pieces that make an instant impact. Both sizes are available across various categories like Tropical Houseplants, Succulents, and Air Purifying varieties.

📦 Ordering, Payment & Accounts

Q: What payment methods do you accept?
A: For your convenience, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Our checkout is secure and seamless, ensuring your transaction is safe as we prepare your plants for their journey.
Q: Do you ship internationally?
A: Yes! We are based in Glen Burnie, US, and serve plant lovers worldwide. However, we are currently unable to deliver to some parts of Asia and a few remote regions. At checkout, you’ll be notified if your location is outside our service area.
Q: Can I modify or cancel my order after placing it?
A: We process orders with love and care within 1-2 business days. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request before dispatch.

🚚 Delivery & Shipping

Q: What are my shipping options and costs?
A: We offer two flexible shipping methods to suit your needs:
🚀 Standard Shipping: Via DHL or FedEx. Cost: $12.95. Delivery timeline: 10-15 days after dispatch. Ideal for a balance of speed and reliability.

🌿 Free Shipping: Via EMS. Cost: FREE on orders over $50. Delivery timeline: 15-25 days after dispatch. Perfect for budget-conscious gardeners building their collection.
All orders are processed within 1-2 business days before beginning their voyage to you.
Q: How are the plants packaged for delivery?
A: Every plant—from compact succulents to large tropicals—is specially packaged with expertise:
  • Secure Potting: Soil is secured to prevent mess and protect roots.
  • Breathable Protection: Wrapped to allow airflow while preventing damage.
  • Climate-Conscious: We monitor weather and season to schedule safe dispatch.
  • Clear Labeling: Boxes are marked with care instructions for handling.
Q: What should I do when my plant arrives?
A: Welcome your new green family member! Unbox it promptly, give it a gentle watering if the soil is dry, and place it in the appropriate light as per its care guide (browseable by Light Requirements on our site). Let it acclimate to its new home, and enjoy!

🔁 Returns, Refunds & Guarantee

Q: What is your Happiness Guarantee?
A: We stand by the health of our plants. If your plant arrives damaged or in poor condition, please contact us at [email protected] within 15 days of receipt. Include your order number and photos. We’ll work with you to make it right—because your plant parenthood journey matters to us.
Q: Do you accept returns or exchanges?
A: Due to the living nature of our products, we do not accept standard returns or exchanges. However, our Happiness Guarantee covers any plants that arrive damaged or unhealthy. Please reach out within 15 days of delivery, and we’ll ensure you’re happy with your purchase.
Q: My plant isn’t thriving. Can you offer care advice?
A: Of course! We’re here to help your green friends thrive. Visit our site and browse by Light Requirements or Plant Categories for detailed care guides. For specific questions, email our support team with details and a photo. We love sharing plant care tips!

Still have questions? Our plant-loving support team is here for you.
Email us at [email protected].
Garden Leaf Shop: Bringing nature home, responsibly and joyfully. 💚

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