Privacy Policy

1. Our Philosophy on Your Data

At Garden Leaf Shop, we believe that trust is the root of every great relationship. Whether you’re a busy urban dweller shopping for Easy Care Houseplants, a pet parent selecting from our Pet Friendly collection, or a global collector seeking Rare Houseplants, your privacy is as important to us as the health of your new green friend. We handle your data with the same security and attention we use when packaging your 4″ or 6″ pot plants for their journey to your home.

2. Information We Collect

To provide you with a seamless and joyful shopping experience—from browsing our curated categories like Succulents and Cacti or Tropical Houseplants to completing your secure payment—we may collect the following types of information:

• 🌱 Personal Identifiers: Name, email address, shipping/billing address (like 1828 Ridgewick Road, Glen Burnie, US 21061), and phone number, which you provide when creating an account, checking out, or contacting our support.
• 💳 Payment Information: When you choose your preferred payment method (Visa, MasterCard, JCB, or PayPal), our secure, PCI-DSS compliant gateway processes your transaction. We do not store your full credit card details on our servers.
• 📦 Order Details: Information about the plants, pots, or Garden Supplies you purchase, your chosen shipping method (Standard or Free Shipping over $50), and delivery preferences.
• 🌐 Technical & Browsing Data: Through cookies and similar technologies, we may collect your IP address, browser type, device information, and how you navigate our site (e.g., browsing by Light Requirements or Plant Sizes).
• ✉️ Communication Data: Any correspondence with our plant-loving support team via [email protected].

3. How We Use Your Information

We use your data only to nurture your experience with us, much like tending to a Bright Light Houseplant. Our uses include:

• Processing your orders, payments, and shipments globally (except where delivery is not available).
• Communicating with you about your order status, plant care tips, and responding to your inquiries.
• Improving our website, product offerings (like our Air Purifier Houseplants collection), and checkout process based on how you shop.
• Sending you relevant updates or promotions if you’ve opted in, with easy unsubscribe options in every email.
• Ensuring the security of our website and transactions, protecting against fraud.

4. Sharing and Disclosure of Information

We treat your data as carefully as we package our rare Hoyas—with protection and respect. We do not sell your personal information. We may share it only in these specific circumstances:

• Service Providers: Trusted partners who help us operate our shop (e.g., DHL/FedEx/EMS for shipping, payment processors like PayPal). They are contractually bound to protect your data and use it only for the services we request.
• Legal Compliance: If required by law, regulation, or legal process, we may disclose information to protect our rights, safety, or property, or that of others.
• Business Transfers: In the event Garden Leaf Shop is involved in a merger or acquisition, your information may be transferred as part of that transaction, with notice provided.

5. Data Storage and Security

Your security is our priority. Based in the United States, we store data on secure servers and use industry-standard measures to protect it, just as we use breathable protection for your plants in transit.

• Our website and payment checkout are PCI-DSS compliant and encrypted.
• We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure. We continuously work to strengthen our security practices.

6. Your Rights and Choices

You have rights regarding your personal information, similar to how you choose the perfect plant for your space. Depending on your location, these may include:

• Access & Correction: You can access and update your account information through our website.
• Data Portability & Deletion: You may request a copy of your data or ask us to delete it, subject to certain legal exceptions.
• Marketing Preferences: You can opt-out of marketing communications at any time by clicking “unsubscribe” in our emails.
• Cookie Controls: You can manage your cookie preferences through your browser settings (see Section 7).

To exercise these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

7. Cookies and Tracking Technologies

Like using the right light for a Low Light Houseplant, we use cookies to create an optimal browsing experience. Cookies are small data files placed on your device that help us:

• Remember your preferences (like your cart items or region).
• Understand how you explore our menus (e.g., Plant Categories, Shop Plants).
• Analyze site traffic and improve our design and product curation.

You can control cookies through your browser settings. Disabling some cookies may affect certain functionalities of our website, such as staying logged in or a smooth checkout process.

8. International Data Transfers

We serve plant lovers worldwide from our US base. If you are accessing our site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the US, where our servers are located. By using our website, you consent to this transfer.

9. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this policy occasionally, just as we refresh our plant collection. We will post any changes on this page with an updated “Last Revised” date. We encourage you to review this policy periodically.