Term and Conditions

Welcome, plant friends! These Terms and Conditions (“Terms”) govern your use of the Garden Leaf Shop website (freshgardenstore.com) and your purchase of our green companions. By accessing our site or placing an order, you agree to these Terms. We’ve written them with the same care and transparency we apply to selecting every Air Plant and Hoya, ensuring your experience with us is as joyful and clear as finding the perfect plant for your space.

1. Acceptance of Terms

By accessing, browsing, or purchasing from Garden Leaf Shop, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services. We reserve the right to update these Terms at any time; the latest version will always be posted here with the effective date.

2. Website Use & Intellectual Property

All content on this site—including text, images, logos, graphics, and product descriptions—is the property of Garden Leaf Shop or our licensors and is protected by copyright and trademark laws. You may browse and shop for personal, non-commercial use only. Reproduction, distribution, or commercial use of any content without our prior written consent is prohibited.

Our website menu categories (like Rare Houseplants, Pet Friendly Houseplants, Light Requirements) and plant care guides are curated with expertise; please use them as helpful resources but not as substitute professional advice.

3. Product Information & Service Description

We specialize in responsibly sourced, joy-bringing plants and garden supplies. Our offerings include:

• Live Plants: Sold in various sizes (4″ Pot, 6″ Pot), light requirements (Bright Light, Low Light), and categories (Tropical, Succulents and Cacti, Hoya, Air Plants, etc.). Each plant is a living organism; appearance may vary slightly, and seasonal changes are natural.
• Garden Supplies & Non-Plant Items: Tools, pots, and accessories to support your plant care journey.
• Plant Benefits & Categories: We provide guidance on plant benefits (e.g., Air Purifier Houseplants) to help you choose, but individual results may vary based on environment and care.

We strive for accurate descriptions and photos, but slight variations in color, size, or shape may occur. If you have specific questions, contact us before ordering.

4. Orders & Payment Terms

Placing an Order:

Adding items to your cart does not reserve them. An order is confirmed only when you complete checkout and receive an order confirmation email. We reserve the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.

Payment Methods:

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed securely at checkout. You represent that you are authorized to use the chosen payment method.

Pricing & Taxes:

Prices are listed in US dollars. Shipping costs (Standard: $12.95 via DHL/FedEx; Free on orders over $50 via EMS) are added at checkout. We currently cannot ship to Asia and certain remote regions. You are responsible for any customs duties or import taxes in your country.

5. Shipping & Delivery

Orders are processed within 1-2 business days. Delivery timelines are estimates:

• Standard Shipping (DHL/FedEx): 10-15 business days after shipment.
• Free Shipping (EMS, orders >$50): 15-25 business days after shipment.

Delays may occur due to carriers, customs, or weather. You will receive a tracking number once shipped. Your responsibility: Ensure your shipping address is accurate and someone is available to receive live plants promptly to avoid damage from extreme weather.

6. Returns, Refunds & Exchanges

We want you to be delighted. Our return policy is as stress-free as caring for an Easy Care Houseplant:

• Return Window: 15 days from delivery date.
• Condition: Items must be in resalable condition, in original pot if applicable.
• Process: Email [email protected] within 15 days for a Return Authorization (RMA). Do not ship without an RMA.
• Refunds: Issued to original payment method within 5-10 business days after we receive and inspect the return. Original shipping fees are non-refundable unless we made an error.
• Exchanges: Processed once the return is in transit; shipping fees apply based on new order value.

Non-Returnable Items:

• Rare Houseplants & limited stock items (final sale).
• Plants damaged due to customer care (light, water, environment changes after delivery).
• Opened or used Garden Supplies.
• Custom/final sale items as marked.

Damaged/Incorrect Items: Contact us within 48 hours of delivery with photos for a replacement or refund at our cost.

7. User Responsibilities & Account

If you create an account, you are responsible for maintaining its confidentiality and for all activities under it. Provide accurate, current information. Do not use the site for any illegal or unauthorized purpose, including attempting to interfere with its security or functionality.

8. Limitation of Liability

Garden Leaf Shop and our team are passionate about plants, but our liability is limited as follows:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the site or products, including plant loss due to care, environment, or transit delays beyond our control.
• Our total liability for any claim related to your order shall not exceed the purchase price of the item in question.
• We do not guarantee that the site will be error-free or uninterrupted.
• Plants are living things; we cannot guarantee long-term survival after delivery, as it depends on your care and conditions.

9. Privacy & Communications

Your privacy is important. Our Privacy Policy (available on our website) explains how we collect and use your data. By ordering, you consent to receive transactional emails (order confirmations, shipping updates) and, if you opt-in, promotional emails. You can unsubscribe at any time.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Maryland, United States. Any disputes shall be resolved in the courts located in Glen Burnie, MD. We encourage you to contact us first at [email protected] to seek an amicable solution.